Refunds and Returns Policy for Basma Fashions

At Basma Fashions, we value our customers and aim to provide the best shopping experience. Please read our Refunds and Returns Policy to understand your rights and how we handle returns and refunds.

1. Return Eligibility

  • Items can be returned within 7 days from the date of delivery.
  • To be eligible for a return, items must:
    • Be in their original condition (unworn, unwashed, and with all original tags).
    • Be in their original packaging.
    • Not include non-returnable items such as undergarments, accessories, or customized products.

2. Return Process

  1. Contact Us: Reach out to our customer service team via [insert contact method] with your order details and reason for return.
  2. Approval: Once your request is approved, we will provide instructions for returning the product.
  3. Pick-Up Service: We offer a free pick-up service for returns within the UAE for Cash on Delivery orders.

3. Refund Policy

  • Refunds will be processed after the returned item is received and inspected.
  • Refund options include:
    • Store Credit: Issued as a voucher for your next purchase.
    • Cash Refund: Applicable for Cash on Delivery orders, provided the product meets return conditions.
  • Refunds will be processed within 7 business days of receiving the returned item.

4. Exchange Policy

  • Exchanges are subject to product availability.
  • You can exchange the item for a different size, color, or another product of equal value.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Intimate apparel (e.g., undergarments).
  • Sale items or products marked as “Final Sale.”
  • Customized or personalized products.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery.
  • Provide images of the damage for verification.
  • We will replace the item or issue a full refund at no additional cost.

7. Contact Us

If you have any questions about our Refunds and Returns Policy, feel free to reach out to us:

  • Email: basmafashions24@gmail.com
  • Phone:  +971556829176

Thank you for shopping with Basma Fashions! Your satisfaction is our priority.